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Privacy Policy

Privacy Policy, as of October 4, 2016

Rent Llama Privacy Statement

The Rent Llama site and app (“Service”) is created and operated by Rent Llama, LLC (“Rent Llama”).  When you choose to use the service(s) provided (the “Services”), you are agreeing to all of the terms and conditions of the Terms of Use ( between you and Rent Llama, and you are agreeing to the terms of this Privacy Statement.

Information Collected

We collect information from you when you register for the Service or fill out a form, and when you use the Service, it captures your then-current location.  When registering, we will ask for certain personally identifiable information, in particular your e-mail address, physical address, phone number, and other necessary details, including in most cases a credit card that either we or our credit card processing partner will keep on file to enable transactions through the site and the Services.  You will need to select a username, and you will have the option to use your real name, but you are not required to do so.

Posts By Others

The Service enables users to post items for rent, and to rent items.  If you believe that a photo, description, or other content posted to the Service depicts or describes you or your item, and you have a problem with such content, comment, or post, please contact us at so that we can look into it and take appropriate steps to assist you.

Our Use of Information

Your private information will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than as reasonably necessary to respond to run our service, to process your requests for information, to enable posting of items, reservation of items, rental of items, and pick up and drop off of items, and as described here:

The email address you provide may be used to send you information and updates pertaining to your account, in addition to occasional company news, updates, product or service information, etc.  These emails will include unsubscribe instructions, should you wish to discontinue these updates.

We may also use your information to help us administer a promotion or survey, or to assess and launch a new service or site feature.

Information Protection

We implement a variety of security measures to maintain the safety of your personal information, and we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, with the exception of trusted third parties who assist us in operating our website, conducting our business, and offering products or services to you, so long as those parties agree to abide by these same privacy practices.  We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect rights, property, or safety of the site or third parties.

Non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

Links to Other Sites

Occasionally, at our discretion. we may include or offer third party products or services on our website.  These third party sites have separate and independent privacy policies and practices.  We have no control, responsibility, or liability for the content and activities of linked sites. We do, however, welcome feedback about the policies and practices of these sites.

Facebook Login Option

Rent Llama may allow, but does not require, our users to log in and connect using their Facebook accounts.  If you choose to do this, that integration with Facebook will enable you to share a Rent Llama event as a Facebook post, and to share Facebook events on Rent Llama.  To enable the Facebook integration functions, we will request access to your (1) Facebook public profile (name, age, gender, and profile picture), (2) Facebook-registered email address, (3) friends list, and (4) any of your Facebook events.  You may approve or reject any of these 4 requests.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our app, web site, and Services, and not to information collected offline.

Other Terms and Conditions

You should also review the Terms of Use section of the site, which establishes the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using the Site, you consent to the terms of this privacy policy.

Changes to our Privacy Policy

Any changes to our privacy policy will be posted to this page.


If there are questions or concerns about this Privacy Statement, you may contact us at

Our Rental Guarantee Shield

Our Guarantee

Our guarantee to lenders: All items listed on are protected by our Guard Llama Guarantee. We will repair, replace or refund you for your item if it’s lost, damaged or not returned. Every item is covered up to $2000. Learn More.

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